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Contact Support

Email Gunbot support

Send a focused ticket with the details needed to investigate your Gunbot setup, license, exchange connection, strategy behavior, or configuration issue.

What To Include

Make your ticket easy to solve

  • A clear description of the problem and what you expected to happen
  • Your license number or Gunthy wallet address
  • The email address used to buy Gunbot, preferably by sending from that address
  • Screenshots of error messages or unusual interface states
  • Relevant logs, including a few lines before the error appears
  • A safe config export when the issue is configuration related
  • Relevant files such as pair state files from the /json folder

Before You Email

Check the docs first

Many setup, exchange, and strategy questions are already covered in the documentation and FAQ. A quick search can save a support round trip.

Ticket Quality

More context means faster answers

Complete tickets are easier to reproduce and investigate. Include the exact error, recent changes, and the smallest relevant log excerpt.