When you're facing technical issues with Gunbot, getting the right support can make all the difference. Whether it's a minor glitch or something more complex, reaching out to our customer support team correctly ensures you get the help you need, fast.
Support Channels
The best way to get technical support is by emailing us directly at support@gunbot.freshdesk.com. Once you send your email, a support ticket is automatically generated in our system. This ticket helps us track your issue and ensures that it gets routed to the right person for a quick and effective resolution.
Best Practices When Seeking Support
To help us assist you as efficiently as possible, it's important to include detailed information in your support request. Here's what you should provide:
- A Safe Config Export: This gives us insight into your current setup and helps us pinpoint any configuration-related issues.
- Screenshots of Any Errors Encountered: A picture is worth a thousand words. Screenshots help us see exactly what you're experiencing, making it easier to diagnose the problem.
- Additional Context or Details: The more information you provide, the better. Details like what you were doing when the issue occurred, the frequency of the problem, or any recent changes you've made to your setup can be crucial in finding a solution.
Understanding Response Times
Our support team primarily operates during European business hours. While we strive to respond to all queries as quickly as possible, response times can vary depending on the volume of requests we receive and the time zone differences. Rest assured, every ticket is important to us, and we’ll do our best to get back to you promptly.
Conclusion
When technical issues arise, clear communication is very important. By providing thorough details in your support request, you empower our team to address your concerns more effectively. We’re here to help, and the more you tell us, the better we can assist you.
Remember, the sooner we can identify the issue, the sooner you can get back to what matters—using Gunbot to its fullest potential.