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What Should I Do If My Gunbot Is Not Connecting to the Exchange?

· 2 min read

Experiencing connectivity issues with Gunbot and your cryptocurrency exchange can be a common challenge. This article guides you through essential troubleshooting steps to resolve this issue.

Initial Check: API Key and Secret

First and foremost, verify the API key and secret associated with your exchange. A frequent error is the inclusion of trailing white spaces in these credentials, which can lead to connectivity failures. Carefully recheck the API key and secret, ensuring there are no extra spaces before or after the entered text.

Advanced Troubleshooting Steps

Step 1: Clock Synchronization

Accurate clock synchronization between your computer and the exchange server is critical. To check and synchronize your clock:

  1. Visit to compare your computer's time with the exact time.
  2. If there's a significant difference, adjust your computer's clock to match.

Step 2: Exchange Security Settings

Exchange security settings can sometimes block access from unknown IP addresses. To address this:

  1. Verify if your exchange has IP whitelisting enabled.
  2. If so, add your local IP address to the list of allowed addresses in the exchange's security settings.


By following these steps, you should be able to resolve most connectivity issues between Gunbot and your cryptocurrency exchange. If problems persist, consider seeking further assistance or consult additional resources.