If you need technical assistance with Gunbot, this article guides you on how to effectively reach out to our customer support team.
Support Channels
For technical support, please contact us via email at support@gunbot.freshdesk.com. Sending an email to this address automatically generates a support ticket in our system.
Best Practices When Seeking Support
To ensure a swift and accurate response, it's crucial to provide detailed information with your request. This includes:
- A safe config export.
- Screenshots of any errors encountered.
- Any other relevant details or context.
Response Times
Our support staff is primarily active during European office hours. While we strive to respond as quickly as possible, response times may vary based on the volume of requests and time zones.
Closing Remarks
We encourage you to provide as much information as possible when reaching out for support. This allows us to address your technical issues more efficiently.