If you need help with Gunbot, contact customer support and include enough detail to diagnose the issue.
Support Channels
For technical support, email support@gunbot.freshdesk.com. Sending an email creates a support ticket so the request can be routed and tracked.
Best Practices When Seeking Support
Include detailed information so the team can respond quickly:
- A Safe Config Export: helps diagnose configuration-related issues.
- Screenshots of Any Errors Encountered: shows the exact error message or behavior.
- Additional Context or Details: include what you were doing, how often it happens, and any recent changes.
Understanding Response Times
Support primarily operates during European business hours, so response times can vary by time zone and ticket volume.
Conclusion
Clear, detailed requests get faster, more accurate answers. The more context you share, the easier it is to resolve the issue.